# Customer Support

At Mindkosh, we make it a mission to make sure you enjoy using our platform. In case of an issue, we make sure to provide timely resolutions upon communication from users. 

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#### **Support business hours**

Support is available during normal business hours, which span from 9:00 AM to 8:00 PM Indian Standard Time on Monday through Saturday, with the exclusion of major Indian holidays.
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## Get in touch using in-app chat

You can get in touch with us directly through the in app chat, which located at the bottom right of the page.

## Create a ticket in-app

You can also create a track-able ticket from within the app. Click on the help icon in the top bar, and select create ticket. Once a ticket has been created, you will receive an email with details on how to track the status of the ticket.

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## Contact us through Slack

You can join our slack channel using [this invite link.](https://join.slack.com/t/mindkoshai/shared_invite/zt-21g1o9ip2-TyzYCOal78qBMO0WCzasMA) If you receive a message saying the link is expired, send us an email at <support@mindkosh.com>, and we will send you a new invite link.

Free users can post on the public channels and also chat one-on-one with other members. Paid users will have a private channel dedicated for them, and will get priority support.

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## Contact us through Email

To get support for an issue you are facing, simply send us an email at **<support@mindkosh.com>** . To make sure that we identify your issue quickly and can provide you with relevant support, specify the following information in the email.

1. **Account**\
   Email ID and organization name of the account that encountered the issue.
2. **Issue urgency**
   1. High: I cannot use Mindkosh at all. (Example: you are unable to login, the app does not load etc).
   2. Medium: A particular feature is not working. (Example: Segmentation tool is not working properly).
   3. Low: I occasionally face issues using Mindkosh . (Example: Annotations are sometimes not shown properly). d. Very low: General query, suggestion or bug report.
3. **Relevant Screenshot**\
   If possible, please include relevant screenshots that can help explain the issue you are facing. A screen-record would be even better!
4. **Description**\
   Describe the issue in as much detail as possible so that we can quickly pin-point the issue and help you as soon as possible. If relevant, also include the time at which you started facing the issue.